FAQ

We’re here to help! Below you’ll find answers to the most common questions about our products, orders, and more.

Are Ebony Beauty products suitable for all skin types?

Yes! Our products are formulated with gentle, natural ingredients that are safe and effective for all skin types – including sensitive, dry, oily, and combination skin.

Are your products 100% natural?

We prioritise natural, plant-based ingredients sourced from Africa wherever possible. Each product is carefully formulated to be both safe and effective, with minimal use of preservatives when needed.

Do you test on animals?

Absolutely not. Ebony Beauty is 100% cruelty-free. We do not test on animals at any stage of production.

How can I place an order?

Simply browse our website, add your favourite products to the cart, and proceed to checkout. You’ll receive an order confirmation via email right after.

What payment methods do you accept?

We accept most major payment methods including Visa, Mastercard, PayPal, and Apple Pay.

Payment Information

How can I place an order?

Simply browse our website, add your favourite products to the cart, and proceed to checkout. You’ll receive an order confirmation via email right after.

What payment methods do you accept?

We accept most major payment methods including Visa, Mastercard, PayPal, and Apple Pay.

Order Returns

How long does delivery take?

UK orders typically arrive within 2–5 business days. International delivery times may vary. You’ll receive tracking information once your order has shipped.

Can I return a product if I’m not satisfied?

Yes. You may return unused, unopened products within 14 days of receiving them. Please visit our Returns Policy for full details.

My item arrived damaged – what should I do?

We’re sorry to hear that! Please contact us at contact@malettys.com within 48 hours of receiving your order, with a photo of the damaged item. We’ll sort it out quickly.