Terms & Conditions

1. Introduction

Welcome to Malettys. By using our website and purchasing our products, you agree to these Terms and Conditions. Please read them carefully. If you do not agree, you should not use this site.

2. Company Information

Malettys (“we”, “our”, “us”) operates this website.

Contact: contact@malettys.com

Address: Newcastle upon Tyne, United Kingdom

3. Orders & Payment

Orders are subject to acceptance and availability.

Full payment is required at checkout before dispatch.

We accept major debit/credit cards, PayPal, and Apple Pay.

Prices are listed in GBP and include applicable taxes where relevant.

4. Delivery

UK delivery typically takes 2–5 business days.

International orders may take longer depending on the destination.

Delivery times are estimates and not guaranteed.

Risk of loss passes to you upon delivery.

5. Returns & Refunds

We want you to be happy with your purchase.

You may return unused, unopened, and undamaged products within 14 days of receipt.

To arrange a return, contact us at contact@malettys.com.

Customers are responsible for return shipping costs unless the item is faulty or damaged.

Refunds will be processed to your original payment method within 7–10 working days of receiving the returned item.

Due to hygiene reasons, certain products may not be eligible for return once opened (this will be clearly stated on product pages).

6. Damaged or Faulty Goods

Please check your order on arrival.

If an item is damaged or faulty, contact us within 48 hours with a photo.

We will arrange a replacement or refund at no extra cost to you.

7. Health, Safety & Allergies

Our products are intended for external use only (unless specifically stated otherwise).

Customers are responsible for checking ingredient lists and ensuring products are suitable for their skin, health, or other personal conditions.

We cannot accept liability for allergic reactions or misuse of products.

If in doubt, perform a patch test or consult a healthcare professional before use.

8. Privacy & Data Protection

We are committed to protecting your personal data.

Information you provide will be used to process orders, deliver products, and improve our services.

We do not sell or share your data with third parties, except where required for delivery, payment processing, or legal obligations.

For more details, please see our Privacy Policy.

9. Intellectual Property

All content on this website, including images, text, logos, and product descriptions, is the property of Malettys and may not be copied or used without permission.

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages.

Our maximum liability is limited to the value of the product purchased.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.